Responsible Gaming
Gaming Should Be Entertainment
At Captain Cooks Casino, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting the well-being of our players.
Please gamble responsibly and within your means. If you find yourself struggling with gambling habits, help and support are available.
Age Verification
By accessing Captain Cooks Casino, you confirm that you are at least 18 years of age or the legal age of majority in your province or territory, whichever is applicable in Canada.
We take age verification seriously and reserve the right to request proof of identity at any time. Gambling by minors is illegal and strictly prohibited.
Warning Signs of Problem Gambling
If you recognize any of the following warning signs in yourself or someone you know, it may be time to seek help:
- Gambling with money you cannot afford to lose
- Chasing losses by gambling more to recover lost money
- Hiding or lying about your gambling activities
- Spending increasing amounts of time and money on gambling
- Neglecting work, school, family, or personal relationships due to gambling
- Using gambling to cope with stress, anxiety, or depression
- Feeling irritable or anxious when attempting to cut back or stop gambling
- Borrowing money or going into debt to fund gambling
- Unsuccessful attempts to control or limit your gambling
- Experiencing financial difficulties as a result of gambling
Self-Help Tools & Controls
Captain Cooks Casino offers several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Cap the amount you are willing to lose over a given timeframe
- Betting Limits: Control the maximum amount you can wager per bet or session
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have wagered
- Session Timeouts: Set time limits for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account for a period you specify
For assistance in setting these controls, please contact our Customer Support team or visit your account settings.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, please reach out to one of the following organizations:
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Provides evidence-based information and resources for problem gambling in Canada
North America
- National Council on Problem Gambling (USA)
Website: www.ncpgambling.org
Confidential helpline and referral services for problem gambling
International Resources
- GamCare (United Kingdom)
Website: www.gamcare.org.uk
Free advice, support, and counseling for problem gambling - GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Free counseling and support services for problem gambling
If You Need Help
Problem gambling can affect anyone, and seeking help is a sign of strength, not weakness. If you believe you have a gambling problem or are concerned about someone else's gambling habits, please do not hesitate to:
- Contact one of the support organizations listed above
- Reach out to our Customer Support team
- Speak with a mental health professional or counselor
- Use the self-exclusion and control tools available in your account
Remember: Help is available, and recovery is possible. You are not alone.
Contact Us
For questions about responsible gaming at Captain Cooks Casino or to access self-help tools, please contact our Customer Support team through your account or visit our website at santapaulhillier.com.
Last Updated: 2026